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Valid VERISME Exam Syllabus, VERISME Simulation Questions
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The EXIN VERISME exam covers a range of topics related to service management, including service culture, service management principles, service management practices, and the service management organizational structure. It also explores the use of digital technologies in service management and the importance of collaboration and communication in delivering effective services. VERISME exam is designed to test the candidate's knowledge and understanding of these topics and their ability to apply them in real-world scenarios.
EXIN VERISME Certification Exam is ideal for professionals who are looking to advance their careers in service management, including service managers, IT managers, project managers, and business analysts. VeriSM™ Essentials certification is also suitable for individuals who are new to service management and looking to gain a solid understanding of the key principles and concepts.
>> Valid VERISME Exam Syllabus <<
EXIN VERISME Simulation Questions, Dump VERISME File
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EXIN VeriSM™ Essentials Sample Questions (Q33-Q38):
NEW QUESTION # 33
How does governance flow through an organization?
- A. Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.
- B. Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.
- C. Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.
- D. Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.
Answer: A
NEW QUESTION # 34
What is the advantage of Robotic Process Automation (RPA) in service management processes?
- A. RPA is a manufacturing technique which cannot be used effectively in service management.
- B. RPA increases the quality of the produced products as it automates tasks.
- C. RPA helps in enabling employees to perform more complex tasks.
- D. RPA automates tasks and therefore will always reduce headcount.
Answer: C
NEW QUESTION # 35
What is the first important step in the Kotter's Organizational Change Management (OCM) model?
- A. Create a sense of urgency
- B. Institute change
- C. Build a guiding coalition
- D. Generate short-term wins
Answer: A
NEW QUESTION # 36
Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?
- A. Set boundaries and provide a structure for delivery
- B. Ensure that detailed SLA documentation is available
- C. Report achievement against agreed targets
- D. Under-promise and over-deliver
Answer: A
NEW QUESTION # 37
Which is the objective of service measurement?
- A. To enable service providers to manage the performance capabilities of underpinning service elements
- B. To demonstrate compliance with laws, regulations and contractual commitments
- C. To quantify and qualify the results or outcomes provided by a service
- D. To enable the consumer to understand the costs of providing the service
Answer: C
NEW QUESTION # 38
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