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The Genesys Cloud CX: Developer Certification (GCX-GCD) certification is a valuable credential that every Genesys professional should earn it. The GCX-GCD certification exam offers a great opportunity for beginners and experienced professionals to demonstrate their expertise. With the Genesys Cloud CX: Developer Certification (GCX-GCD) certification exam everyone can upgrade their skills and knowledge. There are other several benefits that the Genesys GCX-GCD exam holders can achieve after the success of the Genesys Cloud CX: Developer Certification (GCX-GCD) certification exam.
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Genesys GCX-GCD Exam Syllabus Topics:
Topic
Details
Topic 1
- Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
Topic 2
- Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
Topic 3
- Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 4
- Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Genesys Cloud CX: Developer Certification Sample Questions (Q52-Q57):
NEW QUESTION # 52
For updating a user in Genesys Cloud CX which HTTP method must be used?
- A. POST
- B. DELETE
- C. TRACE
- D. PATCH
Answer: D
Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.
NEW QUESTION # 53
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are "callback number" and either "queueld" or "routingData".
What is the difference between "queueld" and "routingData"?
- A. queueld can be used for basic ACD routing to a queue, and routingData can be used for more advanced routing settings.
- B. routingData can set the callbackScheduiedTime but not it queueld is used.
- C. queueld can set a list of phone numbers for the callback but not if routingData is used.
- D. routingData can be used for basic ACD routing to a queue and queueld can be used for more advanced routing settings.
Answer: A
Explanation:
In Genesys Cloud CX, when scheduling a callback via aPOSTrequest to/api/v2/conversations/callbacks, you can specify eitherqueueIdorroutingData:
queueId:This parameter is used for basic routing, directing the callback to a specific queue by its unique identifier. It facilitates straightforward ACD (Automatic Call Distribution) routing without additional routing attributes.
routingData:This parameter allows for more advanced routing configurations. It enables the inclusion of additional routing attributes such as skills, languages, or other criteria, providing greater control over how the callback is routed within the system.
NEW QUESTION # 54
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
- A. promptld
- B. flowld
- C. ivrld
- D. scheduleGroupld
Answer: B
Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.
NEW QUESTION # 55
Which ACD routing method routes an interaction to the next available agent?
- A. BullseyeACD
- B. Preferred Agent
- C. Standard ACD
- D. Disregard Skills. Next Agent
Answer: C
Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.
NEW QUESTION # 56
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?
- A. Account Codes
- B. Resolution Codes
- C. Status
- D. Wrap-up Codes
Answer: D
Explanation:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.
NEW QUESTION # 57
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